Updated: August 21, 2023
Refund And Payment Policy
Your purchase of and payment for online lectures/ classes shall be regulated by this Refund and Payment Policy.
PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
EliteBoost strives to ensure a clear understanding of financial relations between Customers and Experts with respect to the services we provide. This policy applies to all services and features made available through the Website and any related EliteBoost mobile device application (collectively, the “EliteBoost Platform”). Capitalized terms used and not defined here shall have the respective meanings ascribed to them in EliteBoost Terms of Service.
Expert-Customer Transactions
EliteBoost facilitates contracts between Users (Customers and Experts) by supplying a platform to request, deliver and pay for Experting services. EliteBoost is only a platform and in no event shall be a party to any contracts between Experts and Customers, or be responsible for any other service or materials provided by an Expert. EliteBoost will in no way be responsible for monitoring any transactions between Customers and Experts.
Billing Currency and Foreign Exchange Risk
Payment transactions will be processed in one of the available currencies as shown at checkout. Currently, the currencies available to make payments are USD and EUR.
For your convenience, prices may also be shown in your local currency other than USD and EUR. In this case, the payment transactions will be processed in USD. The prices you see in currencies other than USD or EUR are indicative (for guidance only).
Note that if your selected currency is (a) other than USD, EUR, or (b) different from your payment method’s billing currency, your payment may be processed outside of your country of residence. As a result, certain fees may apply, such as international transaction fees and foreign exchange fees, and the amount listed on your bank statement may be different from the amount shown at checkout.
EliteBoost shall not be responsible for any such fees and currency fluctuations and EliteBoost hereby disclaims all liability in that regard.
We suggest you contact your bank or credit card company if you have any questions about the fees or the applicable exchange rates.
EliteBoost Commission
We charge a service fee to the Experts for the use of our services (“EliteBoost Commission”). EliteBoost Commission is charged on each online class conducted by the Expert at the rate indicated on the EliteBoost Platform. EliteBoost reserves the right to change EliteBoost Commission at any time and will notify the Experts of any fee changes before they become effective.
Processing Fee
EliteBoost charges the Customers a processing fee for the use of the EliteBoost Platform. The processing fee will be applied to each purchase made on the EliteBoost Platform and shall be equal to 5% of the total purchase amount, but in no event shall exceed $10 USD. The applicable processing fee will be displayed at checkout.
Notwithstanding the foregoing, EliteBoost may change the fees for your use of the EliteBoost Platform for promotional offers or new products, and such changes will be effective when posted on the Website or as communicated via email correspondence.
The processing fee is non-refundable
We reserve the right to change the processing fee at any time and will provide the Customers with notice of any fee changes before they become effective.
Refunds
You are required to send your refund request to info@eliteboost com.
If there are extenuating circumstances that caused you to miss the class or cancel it at short notice, these refunds can be made at the Expert’s discretion, but the Expert is not obligated to do so.
EliteBoost is not responsible for any kind of fee charged by banks or third-party payment processors, and will not cover it when initiating a refund.
In case you choose a refund option, its speed and the availability of refunded funds on your bank account will depend solely on the terms and policies of your bank. The exact refund amount will depend on the USD to your payment method’s currency exchange rate valid at the date the refund is initiated.
You may receive only one refund per request.
No refund will be issued if the User has lost and/or forgotten their login credentials (username and passwords), which has resulted in the loss of data, temporary loss of access to the User’s account, or any other inconveniences for the User.
No refund will be issued in case the User has lost connection due to the absence of Internet access, factory reset, or updates.
In case you failed to submit a refund request within the stated period, you can still request us to return the credits to your EliteBoost account balance. Such credits may subsequently be used to schedule online classes with any other Expert.
Refund Procedure
To request a refund, please email info@eliteboost.com with the following information:
- Date and time of the class
- Reason for requested refund
- Nickname of your Expert
The refund decision shall be made within 14 calendar days.
To the fullest extent permitted by law, any refunds at any time are at our sole discretion.
Chargebacks
In the event of a chargeback by banks or third-party payment processors in connection with your purchase of any lesson/group class, you agree that we may suspend access to any and all accounts you have with us.
Fees and expenses, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a third-party payment processor, shall be covered by you.
Expired Account
In case you haven’t logged into your EliteBoost account for more than 180 days, your account will be suspended and your remaining balance will expire.
Deletion of an Account
If you decide to delete your EliteBoost account, your remaining balance will expire.
In case EliteBoost suspends or terminates your account due to the breach of any of our policies, you understand and agree that you shall receive no refund or compensation for any unused balance or scheduled lessons/classes.
Payment Services
Payment processing on the EliteBoost Platform is provided by third-party payment processors including, but not limited to Payssion, PayPal, Payoneer, and Wise, allowing us to (a) bill the Customers in lieu of directly processing the credit/debit card information; and (b) enable payouts to the Experts.
For the avoidance of doubt, payment made by the Customer to EliteBoost shall satisfy the Customer’s obligation with respect to the payment to the Expert for the Experting services provided via the EliteBoost Platform.
We use an integrated iframe for checkouts from third-party payment processors, and Experts get payment for each confirmed lesson/group class. Correspondingly all transactions are secured as third-party payment processors use SSL encryption protection.
Data Provided by You
You agree and understand that the billing information, which you provide to make payment for online classes via the EliteBoost Platform, is processed by third-party payment processors only. EliteBoost does not collect, store or otherwise process your billing information.
You agree that EliteBoost will not be responsible for any failures of the third party to protect such information adequately. The processing of payments will be subject to the terms, conditions, and privacy policies of third-party payment processors in addition to this policy.
You acknowledge that we may change third-party payment processors and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Payments
Payment methods available on the EliteBoost Platform are as follows:
- Stripe
- Visa/Mastercard
- PayPal
- B2Pay
- Crypto
All payments for the use of the EliteBoost Platform and the Experting services shall be made through the EliteBoost Platform.
Customers are liable for all transaction fees related to the payments for the use of the EliteBoost Platform and the Experting services.
Payouts
Experts get payments for each confirmed online lecture/class. To receive the payment Experts should use one of the third-party payment processors available on the EliteBoost Platform for the secured transactions.
Experts receive payments for the online classes after confirmation of the completion of the class to the account with deduction of the EliteBoost fee.
Experts can request payments based on the current balance of the account. Payments can be made 2 times per month (1st and 15th of each month).
Please note that third-party payment processors charge a fee for every transaction. Such transaction fees shall be deducted from the respective payout amount and will be displayed within the EliteBoost Platform functionality.
Other
EliteBoost is not a bank or any type of financial institution and does not provide any financial services or advice.
Any payments made via the EliteBoost Platform are made solely for the purpose of access, facilitation, and delivery of the Experting services between Customers and Experts. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.
